Frequently Asked Question (FAQs)

Q1. What is Gold Storage Account (GSA)?

A Gold Storage Account (GSA) is a product-based arrangement that allows members to acquire and hold gold within the Company’s system under an allocated ownership framework, subject to applicable terms and conditions.

The GSA operates through the Company’s system where gold is acquired, recorded, and managed within a controlled system environment.

  • Gold is acquired at the prevailing price determined by the Company.
  • Holdings are reflected in the member’s account
  • Transactions are processed and recorded within the system.

Gold held in the GSA represents the member’s holding within the system, subject to the Company’s operational framework and applicable terms and conditions.

Gold pricing is based on prevailing market conditions and the Company’s pricing methodology.  The applicable transaction price is determined at the point of execution and displayed prior to confirmation.

Applicable charges may apply depending on the transaction or service utilised.

 

  • Pricing adjustments or spreads may be included in the transaction price
  • Administrative or service-related charges may apply where relevant

 

All applicable charges are disclosed at the point of transaction.

Yes. Members may transact or utilise their gold holdings through available system features, subject to applicable product structures and operational procedures.

Yes, subject to applicable conditions and operational procedures.

 

  • Gold will be deducted based on the applicable physical pricing
  • Fabrication, logistics, and handling charges may apply
  • Delivery is subject to verification and processing requirements

Gold holdings are subject to market and operational considerations.

 

  • Gold prices may fluctuate based on market conditions
  • Transaction pricing is determined at the point of execution
  • Processing timelines may apply depending on the transaction type

 

Members are encouraged to review all product documentation before participation.

All transactions are executed and recorded within the Company’s system and form part of the member’s account records, subject to internal verification and reconciliation processes.

The GSA is available to registered members who have completed the required onboarding and verification procedures in accordance with the Company’s policies.

Members are responsible to ensure proper use and management of their account.

 

  • Maintain accurate and updated personal information
  • Safeguard account access credentials
  • Review transaction details prior to confirmation
  • Comply with applicable Terms and Conditions

Further information is available through the Company’s official materials, including the Product Disclosure Sheet (PDS) and applicable Terms and Conditions.

 

For specific enquiries, requests may be submitted via the “Contact Us” page on the Company’s website, subject to internal review.

Q1. What is a Gold Convert Account (GCA)?

A Gold Convert Account (GCA) is a transaction-based product arrangement within the Company’s system that enables a member to convert a portion of their gold holdings into a monetary amount, subject to applicable terms and conditions.

The GCA operates through a structured transaction process within the Company’s system based on defined parameters.

 

  • A portion of the member’s gold holding is selected for conversion
  • The transaction value is determined based on the Company’s quoted price at the point of execution
  • The corresponding monetary amount is transferred to the member’s designated bank account
  • Transactions are executed and recorded within the system

The amount received is determined based on the Company’s pricing methodology and applicable conversion parameters at the point of transaction.

 

  • The conversion value is derived from the gold holdings selected for the transaction
  • The applicable transaction amount is displayed prior to confirmation

 

The final amount is transferred to the member’s designated bank account upon completion of the transaction, subject to processing requirements.

The tenure of the GCA is determined based on the applicable product structure and contractual terms, subject to renewal where applicable.

Yes. The GCA includes applicable charges based on the product structure:

 

  • Applicable fees may be imposed based on the contractual arrangement
  • Charges are calculated in accordance with the agreed terms
  • All applicable charges are disclosed within the product documentation and, where relevant, prior to transaction confirmation

Members are required to fulfil the following obligations:

 

  • Fulfilment of any applicable contractual payment obligations
  • Settlement of any outstanding contractual amount upon termination
  • Compliance with all applicable Terms and Conditions and operational requirements

Yes. Early settlement is permitted, subject to applicable terms:

 

  • Partial or full settlement may be allowed
  • Applicable charges are determined based on the remaining contractual amount at the time of settlement

Members should consider the following:

 

  • Gold prices may fluctuate based on market conditions
  • Transaction pricing is determined at the point of execution
  • Processing timelines may apply depending on the transaction type

 

Members are encouraged to review all product documentation before participation.

All transactions are executed and recorded within the Company’s system and form part of the member’s account records, subject to internal verification and reconciliation processes.

The GCA is available to registered members who have completed the required onboarding and verification procedures in accordance with the Company’s policies.

Members are responsible to ensure proper use and management of their account.

 

  • Maintain accurate and updated personal information
  • Safeguard account access credentials
  • Review transaction details prior to confirmation
  • Comply with applicable Terms and Conditions

Further information is available through the Company’s official materials, including the Product Disclosure Sheet (PDS) and applicable Terms and Conditions.

 

For specific enquiries, requests may be submitted via the “Contact Us” page on the Company’s website, subject to internal review.

Q1. What is Gold Asset Enhance (GAE)?

Gold Asset Enhance (GAE) is a contractual arrangement within the Company’s system that enables members to participate in structured gold-based transactions over a defined tenure, subject to agreed terms and conditions.

GAE operates through a structured contractual process within the Company’s system. The member enters into a contract for a specified gold value, where a portion of the contractual value is fulfilled upfront and the remaining contractual amount is payable on deferred terms. The transaction is executed based on the Company’s pricing at the point of execution, and all transactions and contractual records are maintained within the system. This arrangement forms part of the Company’s structured product framework.

Under the GAE arrangement, the member participates in a structured gold-based contractual transaction in accordance with the agreed terms. Delivery or settlement of gold is subject to the fulfilment of the contractual obligations, and the outcome of the arrangement is determined based on the applicable contractual structure and prevailing market conditions.

The GAE arrangement is structured over a defined tenure as specified in the contractual terms, and may be subject to renewal where applicable.

Applicable contractual charges apply to the GAE arrangement. These charges are applied to the deferred contractual amount and are calculated in accordance with the agreed terms. All applicable charges are disclosed within the product documentation.

Early settlement may be permitted subject to the applicable contractual terms. Where allowed, settlement may be made partially or in full, and any applicable contractual charges will be determined based on the remaining contractual amount at the time of settlement.

Termination of the GAE arrangement is subject to the applicable contractual terms and prevailing market conditions at the time of termination. The Company will apply the relevant contractual deductions, including any outstanding contractual amount and applicable charges, and the resulting amount, if any, will be determined in accordance with the agreed contractual structure.

The GAE arrangement is subject to market and contractual considerations. Gold prices may fluctuate based on prevailing market conditions, and the outcome of the arrangement is determined by the applicable pricing at the point of execution and at the time of termination. Members remain responsible for fulfilling all contractual obligations in accordance with the agreed terms, regardless of market movements.

All transactions are executed and recorded within the Company’s system and form part of the member’s account records, subject to internal verification and reconciliation processes.

The GAE arrangement is available to registered members who have completed the required onboarding and verification procedures in accordance with the Company’s policies and meet the applicable eligibility criteria as determined by the Company.

Members are responsible for ensuring the proper use and management of their participation within the Company’s system. This includes maintaining accurate and up-to-date personal information, safeguarding account access credentials, reviewing all transaction and contractual details prior to confirmation, and complying with all applicable Terms and Conditions governing the arrangement.

Further information is available through the Company’s official materials, including the Product Disclosure Sheet (PDS) and applicable Terms and Conditions.

 

For specific enquiries, requests may be submitted via the “Contact Us” page on the Company’s website, subject to internal review.

Declaration

  • This FAQ is provided for general information purposes only and does not constitute financial advice, an offer, or a solicitation.
  • All products described herein are arrangements within the Company’s system, governed by contractual terms and operational procedures. These products do not represent deposit-taking, banking, or credit facilities.
  • Participation is subject to eligibility, verification, and acceptance by the Company. The Company is under no obligation to respond to any enquiry, and all enquiries are subject to internal review and discretion.
  • Any information provided shall not be relied upon as advice or a recommendation. In the event of any inconsistency, the official product documentation shall prevail.
  • This FAQ should be read together with the Product Disclosure Sheet (PDS) and the applicable contractual documentation.
  • This FAQ is provided for public information and is intended for members of the Company. It does not constitute financial advice or a solicitation. All product features are subject to the Company’s official terms and conditions.


All rights reserved. Duplication, copying, or distribution of this document, in whole or in part, without prior written consent of the Company is strictly prohibited.

Shin Nieh Group

Zhejiang Industrial Bank — A Legacy of Innovation Since 1907.

Founded in 1907 by the Zhejiang Railway Company during the late Qing Dynasty, Zhejiang Industrial Bank was China’s first commercial bank and the pioneering financial institution in Zhejiang Province.

Logo of Zhejiang Industrial Bank

Originally established in Hangzhou and later relocated to Shanghai, the bank played a vital role in shaping modern Chinese finance. Recognized as one of the most influential commercial banks during the Republic of China era, it proudly stood among the “Three Southern Banks.”

Inspired by founder Tang Shouqian’s vision “to revitalize Zhejiang industry,” the bank continues to embody a spirit of progress, trust, and innovation — serving as a cornerstone of China’s economic development for over a century.